FAQs

Q?

[SSD] The system requires formatting once connected with SSD. Is this a normal occasion?

A.

This is a normal occasion when you install this SSD for the first time. But if the SSD has already loaded with some data, and the system still requires formatting when connect with this SSD, you should check if the SSD is installed with correct way. If the problem still cannot be sold, please contact customer service.

Q?

[SSD] How to make back-up to ensure the data is safe? For how long can I keep the data in the SSD?

A.

At present, all kind of storage media including CD, USB Flash Drive, SSD are not able to store data forever. So we suggest that important data should be backed-up to different media to prevent from the risk of data loss.

Q?

[SSD] What is the life expectancy of my SSD?

A.

Aside from the estimated projections of flash memory lifecycles, how the drive is used will have a great effect on the life expectancy of your SSD. Generally, you should get many years of solid use out of your SSD. Excessive benchmarking of the drive that forces many writes/reads will shorten the lifespan. Also, do not defragment your drive, as it is not necessary.

Q?

[SSD] Do I need to install any drivers to use my SSD?

A.

Our SSD will work running the existing drivers that are used by your original hard disk, so there is no need to install additional drivers. Internal devices require the BIOS to be able to communicate with the SSD, so it is recommended you update your BIOS to the latest version to ensure compatibility.

Q?

[SSD] How do SSDs differ from hard drives?

A.

An SSD works entirely different than a typical hard disk drive, though both serve the primary function of storing and accessing data. SSDs do not use a spinning disk to store data, instead information is stored on flash memory chips which are proven to be faster. SSDs have extremely low access times, as they don't require the storage medium to spin up for data access. Thus, all data on an SSD can be accessed instantaneously without the delays of mechanical "seek" times. SSDs have no moving parts, resulting in many benefits over older HDD technology, including greater durability, less power requirements, less heat production and zero noise.

Q?

[Wireless Solutions] How to restore factory settings?

A.

Operating method for system recovery: in case of irresolvable problems, poke the hole printed with “Reset” with a needle in the power-on state to trigger a button inside so that the system can be restored to the initial state. Press and hold for about 5 seconds, after several seconds, the communication indicator lamp of the WIFI will be off, which means that the WIFI has been successfully restored and is being restarted. After that, all the changes you have made previously will return to the initial state described above.

Q?

[Bluetooth Solutions] The devices lost the Bluetooth connection. What do I do?

A.

Move the device closer to your Bluetooth device. It will automatically reconnect if you are in rang.

Q?

[Bluetooth Solutions] My Bluetooth device is asking for a PIN or Password for connection. What do I do?

A.

When asked for a Pin or Password enter 0000 and confirm.

Q?

[Bluetooth Solutions] Is it the truth that Bluetooth distance is 10m which is described in you instruction?

A.

Yes, we tested Bluetooth distance of every item and we are sure that the distance is up to 10m under no obstacle condition.

Q?

[Bluetooth Solutions] Why is Bluetooth device unable to pair with my mobile device?

A.

1. Bluetooth Version

Your Bluetooth version might not be compatible with the product’s Bluetooth version. Update the Bluetooth version and try pairing again.

 2. Not fully charged

Bluetooth device may be low on battery and needs to be fully charged.

 3. Pair with others

Bluetooth device may have already been paired with another mobile device. Un-pair the devices first then re-pair the devices again.

Q?

[Power Banks] Can I use the included cable to charge my devices?

A.

Yes, you can. The included cable is a standard USB to Micro-USB cable which is compatible with many other devices such as phones, cameras, tablets etc.

Q?

[Power Banks] Can I charge my Apple iOS device with the Powerbank?

A.

Yes, no problem. Simply use your existing lightning cable or 30-Pin cable to connect your iOS device to the Powerbank.

Q?

[Power Banks] Can I damage my Powerbank by overcharging it?

A.

No, this is not possible. The Powerbank has multiple built-in protection mechanisms that protect it from overcharging or overheating.

Q?

[Power Banks] Can I charge my Powerbank and charge another device with it at the same time?

A.

No, for safety reasons it is not possible to charge another device while your Powerbank is being charged.

Q?

[Power Banks] If my connected device is fully charged, does the Powerbank keep charging?

A.

No, it doesn’t. The Powerbank recognizes when the device is fully charged and stops charging. This also means you always have the maximum amount of power left in the Powerbank.

Q?

[USB] Will I experience any capacity limitations?

A.

In Windows OS: As long as the operating system supports 48 bit addressing, the OS should not create a capacity limitation on your drive. However, it is recommended to have the latest service pack and any subsequent updates for your operating system. (To update the operating system select the “Windows Update” from the Start menu (or from the Internet Explorer Tools menu) and follow the instructions).

Mac OS 10.3.x and earlier have a capacity limit of 128GB using FAT32 formatted storage media. Changing the file system to Extended resolves this limitation. OS 10.4.x does not have this limitation on FAT32 formatted storage media. (To apply the latest system updates. Select “Software Update…” from the Apple menu and follow the instructions).

Q?

[USB] What is the proper procedure for disconnecting my USB Storage product?

A.

Within Windows: Double-click on the “Safely Remove Hardware” icon in your system tray (right-click and selecting “Safely Remove Hardware” does the same)

  • Select the device (Easy Drive) to be removed from service
  • Select “Stop”
  • Select “OK”
  • Select “Close” to complete the process

Alternatively, single-click on the “Safely Remove Hardware” icon in your system tray and select the appropriate device from the pop-up dialogue

  • Wait for the drive activity light to stabilize
  • Power-off and/or disconnect the drive.

Within the Mac OS: Drag the drive icon into the Trash icon and wait for the drive activity light to stabilize. Power-off and/or disconnect the drive.

Q?

[USB] What kinds of USB peripherals can I connect to my PC?

A.

USB carries data at the rate of 12 megabits per second, which is sufficient for "medium to low-speed peripherals". This broad category includes telephones, digital cameras, modems, keyboards, mice, digital joysticks, some CD-ROM drives, tape and floppy drives, digital scanners and specialty printers. USB's data rate also accommodates a whole new generation of peripherals, including MPEG-2 video-base products, data gloves and digitizers.

Q?

[USB] Will I need special software to run USB?

A.

Current operating systems all support USB, operating systems that are no longer supported by their makers may or may not support USB without modifications. Many devices get all of the software support they need from the OS, but there are some that will come with a floppy or CD with specialized drivers for that particular device. Don't worry about getting the right software because the OS's that support USB always know how to determine if anything else is needed and they will help you get the software loaded so the device works correctly. At one time there was some limited support for USB on Windows 95, but that is no longer available.

Q?

[Memory Cards] Can I retrieve lost data from my memory card?

A.

You can use hard disk repair programs (Norton Disk Doctor, Scandisk and Disk First Aid) to recover data fragments from the corrupted memory card. Additionally, there are third party programs and data recovery services. Typically, data cannot be recovered if the memory card is not recognized on a device.

Q?

[Memory Cards] What is SDXC?

A.

SDXC supports exFAT file system. The maximum capacity is 2TB (2,048GB) and maximum speed is 300MB/s. SD, SDHC, and SDXC have backward compatibility. For example, if the devices supports SDXC standard, it is compatible with SD or SDHC but if the devices supports SD standard only, it is not compatible with SDHC or SDXC.

Q?

[Memory Cards] What is SD/SDHC?

A.

SD/SDHC card is a kind of flash memory card format that is developed by Matsushita, SanDisk and Toshiba for using in portable device. SD card is used for digital camera, camcorder, PMP, electronic dictionary, smart pad, electronic book, drive recorder, GPS, PDA, navigation, game machine etc. It can support FAFT32 file system and its maximum capacity is 32G. It has write protect tab and password setting for data security.

Q?

[Memory Cards] What types of flash memory cards are available today?

A.

There are different types of flash memory used for digital devices today:  Compact Flash,Secure Digital (SD) and micro SD cards.

An even smaller SD variant, the microSD format is currently most popular with mobile phone manufacturers due to its extremely small size. They're almost too small to comfortably hold and swap in and out of devices — be careful when you're handling these little units. Like regular-sized SD cards, these are available in microSDHC and microSDXC variants.

Q?

[Memory Cards] Why are flash memory cards important to digital cameras?

A.

As picture quality and resolutions on digital cameras have improved, the need to save and store larger picture files has increased.

Today leading digital camera manufacturers typically feature removable digital film cards for capturing, storing, and swapping images. Popular removable memory solutions include Compact Flash, Secure Digital (SD) card and micro SD Card. Typically; most camera manufacturers include a low-capacity card with the camera. Users must download the photos to a computer after the card's capacity is reached. That's why for many typical picture-taking situations like vacations, weddings, or sporting events, the photographer needs more flash memory cards.